Shipping Pottery Equipment with Ruby Clay
Lead Times
Large pieces of equipment like wheels and kilns can take extra time to ship. Below are the manufacturers best estimates on when products will ship after the order is placed. Feel free to email info@rubyclaycompany.com or call us at our shop at 918-551-6664 to ask about lead times on specific equipment.
Skutt Ceramic Products - 8 - 12 weeks
Cress Kilns- 4 weeks
Shimpo Ceramics- Dependent on stock, 1-2 weeks
Brent Wheels- 4 weeks
Olympic Kilns- 12-15 weeks, with the exception of the models listed as “quick ships.”
Cress Kilns- 4 weeks
Returns
Since these items are special order, we do not accept cancellations, refunds, returns, or exchanges for them. Please note the lead time for each large equipment item that you are ordering. Because these items come directly from the manufacturer, lead times are subject to change. If any products arrive damaged, please email pictures and an explanation of the damages toinfo@rubyclaycompany.comwithin 24 hours so we can initiate the claims process.